Privacy Policy

This Privacy Policy is effective May 18, 2023.

This privacy policy is intended to give you information about how we collect and process your personal data.

moveiphone.com is referred to as “we”, “us” or “our” in this privacy policy. We are the primary data controller for this website and our registered office is at Witty Commercial Building, 1A-1L Tung Choi St, Room 1003, 10th Floor, Mong Kok, Kowloon Hong Kong SAR.

It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide to you on specific occasions when we collect or process personal data about you, so that you are fully informed about how and why we use your data use. This Privacy Policy supplements the other notices and is not intended to override them.

We may change this Privacy Policy at any time by posting the revised terms herein. Any revised Terms will automatically take effect 30 days after being posted. We will provide notice of any material changes to this Privacy Policy and their reasons by email.

We respect the privacy rights of our visitors and recognize the importance of protecting the information we collect from them. This Privacy Policy describes how we collect, store and use the personal information you provide.

If you are under 18, you must inform a parent or guardian of our Privacy Policy and obtain their consent to the Privacy Policy before registering, subscribing or placing an order with us.

WHAT PERSONAL DATA DO WE COLLECT FROM YOU AND HOW?

We only collect and process the data necessary to provide you with our services. We collect the following information when you browse or shop at moveiphone.com:

We process the personal data necessary to process and ship your purchase, including your name, billing address, shipping address, payment details, mobile phone number, telephone number and email address. We collect your email address to send you an order confirmation. We collect your phone number so we can contact you if there are any problems with the order.

We collect your email address when you sign up for our free or discounted trial subscription.

When you register for our account, we collect your name, email address, password, country and IP address.

If you contact our customer service team, we may collect additional information to help us resolve inquiries relating to your order, delivery, payments or other concerns.

We collect and process data about your browsing on moveiphone.com, including the pages you visit and your interaction with those pages. If you have registered for an account, we collect browsing data about your access to specific areas of the website.

If you are a customer of moveiphone.com or have given us your consent, we may collect and process your personal data for marketing activities.

If you provide us with someone else's data - for example, when you buy a product to be delivered to a friend or as a gift - we collect and process the personal data necessary for the transaction, such as name, delivery address and other contact information for your friend. If you receive an item as a gift, we will only process your data to fulfill the gift request and our contractual obligations.

When you call our customer service team, your call will be recorded for training and fraud prevention purposes.

WHAT ABOUT COOKIES? WHAT ARE COOKIES?

We collect information about your use of our online services using cookies. Cookies are very small files that we send to your computer or other device and that we can access when you visit our website in the future. Cookies help us remember you and other information about your visits. They can help display information on a website in a way that matches your interests. Most major websites use cookies.

HOW WILL YOUR PERSONAL DATA BE USED?

Whenever you provide us with personal information, we will use it in accordance with applicable data protection laws and for the purposes set out in this Policy, in the data entry forms you complete, in the relevant terms and conditions and on any pages or emails linked to the data entry forms.

When you use our Services, your information will be used primarily to provide you with the products, services or information you have requested and to provide you with a personalized shopping experience. We store the information you provide and may use it for various purposes, including: (i) accounting, billing, reporting and auditing; (ii) credit check or screening; (iii) authentication and identity checks; (iv) verification and screening of credit, debit or other payment cards; (v) debt collection procedures; (vi) safety, security, health, training, administrative and legal purposes; (vii) data matching and cleaning, statistical and market analysis and marketing information; (viii) advertising and marketing to us, our group and third parties; (ix) development, testing and maintenance of systems; (x) studies, research and development; (xi) customer surveys; (xii) customer service and assistance with future business relationships, for example by identifying your needs and preferences; (xiii) if required to do so by law or in connection with legal proceedings or disputes; and (iv) any other uses set forth in the Terms of Use for our Services. For these purposes, we may share your information with one or more of the other organizations listed in the “With Whom We Share Your Personal Information” section.
Stored payment card details will only be shared with our payment partner and not with any other third parties and will only be used to process your order using our payment partner's systems.

We may also use your personal information to send you marketing updates, as detailed in the next section when you register with us.

Tracking use of our online services: We collect information from visitors to our online services and use third parties to collect and share this information with us. We analyze this information to build a picture of how people use our websites. This helps us to improve the services we offer. We may also share anonymous statistics about visitors with other reputable organizations, but the information we provide will not contain details that allow those organizations to identify you.

Testimonials: If you give us feedback, we may use it to improve our services and we may publish it online or offline to promote our business and services. We will ask for your permission before publishing it.

Comments and reviews submitted on our online Services: If you would like to provide a comment or feedback on a product featured on our Services, we may (but are not obligated to) publish your comment online to promote our business and services . We collect your name or username, which will appear next to your comment that is published.

Mobile Services: When you request our mobile services, we store your mobile phone number, the make and model of your phone, your phone's operating system and information about your network provider, and we associate a unique identifier with your mobile phone number. We also store the language and country of your device. We need this information to provide the features and services enabled through our mobile services and to administer our mobile service.

Social Networks: If you follow or interact with us on any of our third party social media sites such as Instagram, Facebook, Twitter, Pinterest and Google+, the information you provide is subject to the third party's privacy policy and this Privacy Policy.

Customer surveys: From time to time we may ask you for your opinion about our services and the products you purchase through our services. When conducting research or surveys, we may use cookies and combine the information collected by those cookies with your responses.

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

We share your information with other companies in our group who may use it for their own business purposes in accordance with their privacy policy. These purposes may include financial reporting and analysis, strategic planning, developing customer segmentation and metrics to provide a consistent view of our customer base, research and analysis to help us source the right products in the future and make better product recommendations, more effective targeting of our Marketing campaigns, creating inspirational content and editorial features, developing new products and collaborating with designer brands. It will also be used to provide tailored marketing by telephone, postal mail, email, SMS or any other means (electronic or otherwise) and you expressly consent to such use.

Occasionally, we may work with third party business partners to provide information about you or to collect personal information on our behalf. We may also share or match your information with third-party business partners to provide you with the products, services or information you have requested or for interest-based advertising. We may share your information with one or more of the following organizations: (i) data processing companies, mail order companies and other third parties who work on behalf of our group; (ii) advertising agencies and other advertising intermediaries; (iii) any credit reporting or fraud prevention agency that may maintain a record of such information; (iv) research students, universities and other research and development organizations; (v) Regulatory authorities, government and law enforcement authorities such as the police.

From time to time we receive requests for information from government authorities, police and other law enforcement agencies. If this happens and there is an appropriate legal basis for providing your personal information, we will provide it to the requesting organization.

We collect information about website traffic, sales, wish lists and other commercial information that we may share with third parties. However, this information does not contain any details that can personally identify you.

WHERE DO WE PROCESS YOUR PERSONAL INFORMATION?

If we use your information in accordance with this policy, this may involve transferring your information outside the European Economic Area (EEA). When making such transfers, we will ensure that appropriate measures are taken to protect your personal information and your rights. By providing your personal information, you agree that we may transfer, store and process your information outside the EEA. Governments of certain countries, such as the United States, have extensive powers to access data for security, crime prevention, law enforcement and investigative purposes.

MARKETING OPT-IN AND OPT-OUT PROVISIONS

We offer you the opportunity to receive communications that will be discussed with you by telephone or sent to you by email, SMS and/or postal mail, depending on your preferences. These may include notifications of new products, features, improvements, special offers, upgrade opportunities, competitions, interesting events and one-off marketing promotions. If you do not want to receive these updates, you can unsubscribe.

You have the right to ask us not to use your personal information for marketing purposes. At any time, we will provide you with the opportunity to unsubscribe from any subscribed service or update if you change your mind. Whenever you receive marketing from us, we will tell you how to unsubscribe. To unsubscribe from direct marketing, please contact our customer service team on +852 46534438 or by email at support@moveiphone.com

SECURING YOUR PERSONAL INFORMATION

We will take reasonable precautions to ensure the security, integrity and privacy of the information you provide. We have implemented technologies and security policies designed to protect the personal information we hold about you. We also follow security procedures required by applicable data protection laws. These include the storage, use and disclosure of the information you provide and measures to prevent unauthorized access or use. When ordering or accessing your account information, we use Secure Socket Layer (SSL) encryption, which protects your information from unauthorized use before it is sent to us.

WHY DO WE LINK TO OTHER SITES?

Our online services contain hyperlinks to websites operated by other organizations, such as PayPal, etc. These websites have their own privacy and cookie policies, which we ask you to read. You control how your personal information is used when you give it to these other organizations or when they collect it using cookies. We do not approve other websites and we are not responsible for any information, materials, products or services available on or through those websites or for the privacy practices of websites operated by other organizations. If you use these other websites, you do so at your own risk.

COMPLAINTS

We may update this Privacy Policy from time to time. Therefore, we recommend that you check them each time you provide us with personal information or use our website.